BtrRep / Changelog
Changelog
BtrRep is in daily production use on a live sales floor, which means it changes most weeks. This is the record. Dates are the day the change went live, not the day it was planned.
01August 2026
Pricing tab: pest, tree & shrub, irrigation
Three more pricing engines on the regional pricing tool. Pest and mosquito priced off the home and per application; tree & shrub priced two different ways by region; irrigation priced by zone count, with one formula reproducing the whole grid.
Moved to Estimate
A new confirmed-value state in the quality queue, for accounts that left verification as an estimate rather than a sale.
Roleplay Trainer redesign
The roleplay interface moved onto the platform's own components instead of its own one-off styling.
Services moved to a table
The sales service dropdown became a managed table with its own admin tab, so adding a service is no longer a code change.
Per-agent LQA and verification queues
Verification queues were global and hardcoded to one agent. They are now per-agent, so each person sees their own rows and only their own.
Sold-by-text as an independent axis
Text-originated sales tracked separately from campaign and lead source, with a dedicated admin view.
Manager Accountability scorecard
Per-manager coaching follow-through, with a Needs Attention brief naming who is outstanding, on what, and when they were last coached.
Day-tiered aeration spiff ladders
Spiff tiers can now be overridden per day, so a promotional day cannot re-price days already banked at the old rate.
Office Directory
Office contacts across 20 brands, searchable in the platform.
Authenticated AI functions
All server-side AI functions moved behind real authentication. A publishable key is not an auth check.
Sage
A plain-language assistant over the Brand Library, answering from the brand record rather than model recall.
Regional pricing tool
Square-foot price curves per brand and region, plus the mowing week calculator, replacing the call-center workbook.
02July 2026
Coaching digest and AI error analyzer
Per-rep grouped digest, plus an analyzer that sorts free-text quality notes into a 14-category taxonomy built by clustering the team's real notes.
Brand Library
20+ acquired brands documented across ten topic areas each, kept in sync from SharePoint by manifest diff.
Roleplay Coach
Reps practise against a simulated customer and get scored against a rubric before they are at a door.
Manager error reporting
Flagged quality errors route to the rep's own manager, with a send → acknowledge → escalate trail and write-up tracking.
Earlier history predates this log. Ask on a call if you want the full record.
The roadmap conversation is more useful than the roadmap document. Bring the gap you'd need closed to sign and book a walkthrough.